In every business, there are processes where manual labor cannot eliminate errors. However, when a technical failure combines with human factors, the consequences for someone can be dire.
One such case is mentioned in a review on the Minfin portal.
A Ukrainian woman recounted that she needed a quick transfer of money to a card from another bank. At the same time, she was not a client of PrivatBank. After depositing the funds into the terminal, a technical malfunction occurred, causing the entire amount to remain "stuck".
Without hesitation, the woman reached out to PrivatBank's support service, where she was offered to return the money to her mobile account, as she was not a bank client and consequently did not have a card. They promised that the funds would be credited within a few days.
“After the promised 3 days, the money had not been credited to the number. When I contacted the bank again, I was told that the funds had been sent to a phone number that I had never heard of and certainly could not name during my first conversation with the operator,” the woman wrote in her negative review.
It turned out that a PrivatBank employee had made a mistake, and the money had been credited to a completely different person.
“The operator's mistake cost me my own money. I’m very glad it was a small amount, but employees like this are a disaster,” the Ukrainian woman expressed her outrage.
Additionally, Znay.ua reported that PrivatBank is launching a unique service: now in every ATM
Our portal also informed about how to avoid losing your bank card over the phone: what you need to know
Earlier, Znay.ua learned that PrivatBank quietly began charging soldiers much more: now 5% instead of the promised 1.5%